1. What is Zeepay mobile money/wallet?
Zeepay mobile money is a fast, simple, convenient, affordable and electronic wallet service that allows customers to easily store, send, and receive money. Much like a physical wallet, this digital wallet gives you somewhere to store your money, but with even more features and security. For instance, the Zeepay Wallet has compatible Near Field Communication (NFC) technology that allows you to link your wallet to your NFC tag. This functionality makes your mobile wallet accessible without a mobile phone. The service is offered by Zeepay in partnership with various third-party partners including banks.
2. How do I get a Zeepay wallet?
First, you need an active mobile number regardless of the network.
Download the Zeepay app on the google play store and self-register following the prompts. You will receive a one-time pin (OTP) to activate your account and set your four-digit pin which will be required to authorize every activity on your Zeepay wallet.
Dial the USSD short code *270# and follow the prompts.
You can also visit any Zeepay mobile money merchant to register.
3. How does Zeepay mobile money/ Wallet work?
Zeepay mobile money stores funds in a secure electronic account linked to a mobile phone number.
4. How safe is Zeepay mobile money?
As mobile money is a similar concept to a bank account, funds held in a mobile money account are protected by Bank of Ghana regulations. Zeepay is required to check the identity of users - making it much harder for fraudsters and criminals to use these services illegally.
Mobile money services store a record of every transaction and account balance, so even if the phone or SIM card is lost or stolen, the user’s money is kept safe. Additionally, every transaction requires identification in the form of a secret PIN which you need to keep secret from others.
5. What are the benefits of a Zeepay mobile wallet?
Lower fees for cash out and transfers services
Direct wallet to bank transactions
Micro Insurance for as low as GHS2.50
Receive, convert and transfer cash pick remittance into wallet
6. How do I load money into my Zeepay mobile money wallet
You can load money into your mobile money wallet at any Zeepay mobile money merchant by paying cash, transfer e-value from any other mobile money wallet or linking your mobile money wallet to your bank account.
7. What happens when I send money into a wrong Zeepay wallet?
You can contact the Zeepay support team in the app or directly to reverse the funds.
8. How do I access the fund in my Zeepay wallet?
a. Visit the nearest Zeepay agent for ease of redemption.
b. Generate a onetime password and key in at an ATM machine for cardless withdrawal
c. You can also transfer the funds to a third-party network.
9. How much does it cost to have a Zeepay wallet?
It is absolutely free to maintain your Zeepay mobile money wallet. Charges are only applied to transactions you perform.
10. What do I need to get a Zeepay wallet?
You can visit any Zeepay merchant/agent point, office or website and provide the following details;
Full (legal) name, exactly as it appears on your photo ID
Date of birth, exactly as it appears on your photo ID
A valid photo ID issued (passport, Voters ID, driver’s license, NHIS or Government-issued ID
Full residential address and proof of residential address
Email address (if available)
Your mobile telephone number, which will be your Zeepay Wallet number
GPS/ digital address (optional)
11. Why do I need to provide a photo ID?
It is important to keep your money safe. By asking for official identification, we can verify that people sending money are who they say they are, and should you lose your phone, we can authenticate you and your account. We are also required by the Bank of Ghana to carry out “Know Your Customer” compliance checks.
12. What do I do if I lose my mobile phone?
Your money is safe because your wallet is protected by your mobile money pin. Please contact Zeepay to block your wallet by first authenticating yourself. Once you successfully replace your sim, the wallet will be unblocked.
13. Can I send money to someone who is not registered on Zeepay mobile money?
Yes, you can send money from your Zeepay mobile wallet to anyone in Ghana; the receiver doesn’t need to have a mobile phone or be a Zeepay customer.
14. Do I need to have a bank account to use Zeepay mobile money?
No, you do not. Mobile money is available to anyone and you can send directly into any bank account with your Zeepay mobile money wallet.
15. Who can use the Zeepay mobile money service?
The Zeepay mobile money service is available to all mobile network users. If you have a sim, you can get a wallet.
16. When will Zeepay Mobile Money be available?
Zeepay mobile money will be available by the 30th of June,2020.