Careers
Join the TeamWORKING AT Zeepay
Our Employees are the core foundation of our company. Our success thrives on providing our employees with a convinient and suitable working enviroment.
JOIN OUR TEAM IN THE GAMBIA
COMMERCIAL DEPARTMENT ( Hiring )
POSITION: Country Manager
Responsible for business development in a new country or region as he/she deals with the launch, development and management of local service/product offerings from production to marketing on distribution networks.
Responsible for the success of the Company’s expansion into a foreign market overseeing all aspects of the business.
- Manage every aspect of our newly expanding operation in-country
- Recruit the very best talent in this new market and implement the Zeepay office culture & structure
- Negotiate with vendors and service providers needed for production
- Collaborate with local businesses to acquire all necessary resources and services
- Conduct extensive research regarding the market and learn everything possible
- Launch the Market and develop marketing and production teams with local expertise
- Act as the face of the brand in the eyes of the regulator/stakeholders/competitors etc
- Uphold the brand and acting in good standing acting as liaison between Zeepay main office and Zeepay Gambia
- Ensure the star markets are ready for launch: Gambia
- Collaborate with leadership to strategize how best to roll out the product line
- Become a student of the culture, remaining aware of customs and manners always
- Synthesize monthly, quarterly, and annual reports on progress and development
- Network effectively with local clients and develop strong professional relationships
- Work to ensure deadlines are met and budgets are maintained
- Adapt the business model to be culturally relevant without losing its identity
- Mentor direct reports, especially in regard to our values and vision
- Contribute to the overall global success of our company
- Strong leadership skills
- Proven understanding of data analysis tools
- Ability to lead in a constantly evolving environment
- Experience working with various marketing tools relating to market research, data analytics, website development, product branding, visual communication software, written communication, and public relations
- Proven ability to design and coordinate marketing campaigns across traditional and modern channels
- Expert in digital and social media marketing
- Master degree, MBA or other relevant fields, strongly preferred
- 5 years or more experience in management in an international business setting
- Significant experience in the finance and marketing fields strongly preferred
- Fluent in the language of the country
- Experience living overseas for an extended period of time
- Exceptionally well organized and driven by success
- Ability to thrive in high-pressure situations
- Outstanding negotiating skills
- Analytical thinker with superior problem-solving skills
- Solid history of data-driven strategic development
- Decisive and committed
- A natural leader who inspires and motivates those around them
- High level of efficiency, productivity and organizational skills
- Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations
- A minimum of three (3) to six (6) years work experience in the industry
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late from work
- Must be prepared to avail him/ herself during the weekend when the need arises.
- High level of energy required in speaking with walk-in customers and customers over the phone.
- Innovative, creating something new consumers are looking for.
- Customer focused; provide a sense of belonging in the team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment as well as handling irate customer
- High integrity, trustworthy, resilient and approachable, able to handle confidential information
- Result oriented, motivational attitude and ready to delegate
- Full of energy to drive individual and team performance
- Being able to be reached and easily understood
- Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.comFriday 14th July 2023
COMMERCIAL DEPARTMENT ( Hiring )
POSITION: Product Manager- Mobile Money
To assist craft and execute on the company’s product vision to provide friction-free financing to marketplace sellers and individuals. To be part of our “product engine” that drives product strategy and guides our platform through the entire product lifecycle.
- Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
- Translate product strategy into detailed requirements and proptotypes
- Work closely with technology teams to deliver with quick time-to-market and optimal resources
- Drive product launches including working with business stakeholders, executives, and other product management team members
- Act as product evangelist to build awareness and understanding of the product
- Represent the company by meeting customers to solicit feedback on company product and support services.
- Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
- Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
- Accountable for performance throughout the entire product life cycle.
- Minimum of a 1st Degree in Economics or Business related field
- Minimum 5 years working experience in banking, financial services or consumer industry a plus
- A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
- Ability to analyse data and make decisions or plan based on the outcome of the analysis
- Skilled at working effectively with cross functional teams
- Track record of delivering results managing all aspects of a product through its life cycle
- Willingness to roll up one’s sleeves to get the job done
- Knowledge about Fintech Industry (Preferred)
- Ability to manage multi-tasks simultaneously
- Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
Physical Requirements:
- Connect and network with relevant stakeholders in the inclusive banking space globally and locally
- Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
- Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
- Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
- Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
- Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
- Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
- Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
- Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
- Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
- Generate periodic reports and statistics for relevant key stakeholders internally and externally
- Report to EXCO on fund raising and other relevant activities from time to time
- Innovative, creating something new consumers are looking for.
- Customer focused; provide a sense of belonging in the team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment as well as handling irate customer
- High integrity, trustworthy, resilient and approachable, able to handle confidential information
- Result oriented, motivational attitude and ready to delegate
- Full of energy to drive individual and team performance
- Being able to be reached and easily understood
- Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
COMMERCIAL DEPARTMENT ( Hiring )
POSITION: Product Manager - Remittance
To assist craft and execute on the company’s product vision to provide friction-free financing to marketplace sellers and individuals. To be part of our “product engine” that drives product strategy and guides our platform through the entire product lifecycle.
- Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
- Translate product strategy into detailed requirements and proptotypes
- Work closely with technology teams to deliver with quick time-to-market and optimal resources
- Drive product launches including working with business stakeholders, executives, and other product management team members
- Act as product evangelist to build awareness and understanding of the product
- Represent the company by meeting customers to solicit feedback on company product and support services.
- Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
- Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
- Accountable for performance throughout the entire product life cycle.
- Minimum of a 1st Degree in Economics or Business related field
- Minimum 5 years working experience in banking, financial services or consumer industry a plus
- A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
- Ability to analyse data and make decisions or plan based on the outcome of the analysis
- Skilled at working effectively with cross functional teams
- Track record of delivering results managing all aspects of a product through its life cycle
- Willingness to roll up one’s sleeves to get the job done
- Knowledge about Fintech Industry (Preferred)
- Ability to manage multi-tasks simultaneously
- Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
Physical Requirements:
- Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
- Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
- Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
- Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
- Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
- Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
- Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
- Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
- Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
- Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
- Generate periodic reports and statistics for relevant key stakeholders internally and externally
- Report to EXCO on fund raising and other relevant activities from time to time
- Strategic and ability to concentrate on the big picture
- Ability to build relationships and create a team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment
- High integrity, resilient and approachable, able to handle confidential information
- Result oriented and motivational attitude
- Leadership qualities such as resilience, transparency, dependability, vision and purpose
- Own the vision and relentlessly drive it. Also change management skills are required
- The ability to give off self and communicate effectively
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
OPERATIONS DEPARTMENT ( Hiring )
POSITION: Customer Success Officer / Teller
For handling customer transactions and helping with account related inquiries and other Zeepay Gambia services at the branch, including creating accounts, managing safety deposit boxes, customer complaints resolution and helping customers understand Zeepay's service offering.
- Serves customers by completing transactions in-branch
- Provides services to customers by paying out cash, receiving deposits and bill payment, and withdrawals
- Answers questions in person or on telephone and refers customers for other Zeepay services as necessary
- Records transactions by logging remittance and mobile money transactions and other special services
- Cross-sells Zeepay Gambia's products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a customer service representative.
- Reconciles cash and e-value by providing transaction details and completing safe-deposit box procedures
- Maintains supply of cash and e-value and turns in excess cash and e-value to branch manager
- Participating in Activations and other branch or Sales related activities
- Must be willing to work for long hours, weekends, and holidays to keep the whole ecosystem active. Duties are not limited to what is stated above as you will be required to perform other duties when the business demands you to
- Minimum - High school diploma/ CXC
- Customer service
- Attention to detail
- General math skills
- Verbal communication
- Integrity
- Selling to customer needs
- People skills
- Thoroughness
- Documentation skills - Read, write
- Commercial awareness and numerical skills Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late from work
- Must be prepared to avail him/ herself during the weekend when the need arises.
- Must be able to talk, listen and speak clearly to all stakeholders
- Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
- Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
- Identify key fund raising partners and connect to assist in fund raising for Zeepay Gambia, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi lateral agencies
- Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non banks, mobile financial services providers and other relevant players for decision making.
- Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
- Be the face of Zeepay Gambia in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
- Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
- Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact investing with a focus on Gambia for long term partnerships
- Grow customer wallet franchise with other global players for increased visibility for Zeepay Gambia, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
- Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
- Generate periodic reports and statistics for relevant key stakeholders internally and externally
- Report to EXCO on fund raising and other relevant activities from time to time
- Must have quick resourceful and adaptable character and innovative
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment and orientation to learn
- Result oriented, effective, personal organization, productive and motivational attitude
- Cooperative and supportive, customer focused, and service excellence
- Always protect company and customer information
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
COMMERCIAL DEPARTMENT ( Hiring )
POSITION: Channel Specialist
To conceptualize the relevant strategies to drive transactions at point of sale. This includes, identifying the relevant partners that are in alignment with Zeepay Gambia and its customers vision and purpose. To work with Merchants to develop trade promotions that would increase transaction volumes and revenues at point of sale.
- Maintain end to end program management responsibility for individual Emerging Payments merchant. You will work closely with Distribution, and Operations team to define and continue to refine strategic roadmap, demand management, staffing, and budgeting for growth and shall be responsible for working with Operations to ensure Merchant settlement is done on time.
- Be responsible for Balance Sheet and Profit and Loss, including meeting monthly targets agreed at the start of the year.
- Ensure that Agent on-boarding programs are seamless and fast and meets the brand promise. Continuously look for ways to improve service delivery and offering to Agents and consumers. Work with the internal support team ensure that the Zeepay Gambia brand promise of speed is not comprised at all times.
- Identify strategic partners to run trade promos to increase Merchant & Agent sales and product adoption. Responsible for working with marketing teams to design the best campaigns and execute.
- Monitor trade promo performance, take feedback and share with the support teams for product improvement.
- Monitor Merchant & Agent performance and advice on a periodic basis. Develop Merchant & Agents visit schedules and spend time with Merchants & Agents to ensure that service availability is optimal, give Merchants feedback and take same.
- Be responsible for planning training and re-training programs for Merchant and work with the relevant Operations team to execute.
- Be responsible for working across the internal and external client organizations to identify, document and prioritize needs, and support a cross-functional team to develop new feature-sets in the evolution of the payment platforms.
- Minimum of a 1st Degree in Economics or Business-related field
- Minimum 3 years working experience in banking, financial services or consumer industry a plus
- A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
- Ability to analyse data and make decisions or plan based on the outcome of the analysis
- Skilled at working effectively with cross functional teams
- Track record of delivering results managing all aspects of a product through its life cycle
- Willingness to roll up one’s sleeves to get the job done
- Knowledge about Fintech Industry (Preferred)
- Ability to manage multi-tasks simultaneously
- Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request. Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
- Must have quick resourceful and adaptable character and innovative
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment and orientation to learn
- Result oriented, effective, personal organization, productive and motivational attitude
- Cooperative and supportive, customer focused, and service excellence
- Always protect company and customer information
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
COMMERCIAL DEPARTMENT( Hiring )
POSITION: Onboarding Manager
This involves process driven and high-level planning to on-board Agents successfully by owning the process and getting it right and Agent ramp up quickly, adding momentum to company goals.
- Provide strategic direction to the unit by ensuring that the purpose for the is achieved
- Ensure the On-Boarding of Agents is seamless and efficient
- Responsible for ensuring that all agents are approved through the system and signed off daily
- Prepare an approval data sheet of all agents prior to on-boarding and ensure that they are signed off by leadership
- Convert all agents that have been approved on Zeeagents into active agents by calling them and showing them how to fund their wallets and which bank to use
- Maintain a register of all new agents that have purchased e-value and used
- Develop and maintain a register of all agents and monitor how they are funding their wallets
- Develop and maintain a register of all Super Agents, Master Agents and Micro Agents
- Provide afterhours support to all agents
- Ensure that all agents are branded by maintaining a database of new agents and working with marketing and channel to ensure that
- Ensure new OVAs are created subject to approval
- Develop and maintain analytics for on-boarded agents
- Set up Zeepay Gambia wallets with a completed mandate form
- Set up Master Agent user profiles on issue portal and branch set up and activation.
- Provide training for Master Agents, operations and back-office team
- Ensure Zeepay Gambia kiosks are strategically deployed
- Fleet management, servicing, insurance and maintenance of vehicles
- Maintenance of offices including insurance of building, fire certification etc.
- Responsible for all procurements including office supplies and consumables
- BSc/BA in business administration, social science or relevant field
- Outstanding organizational and time-management abilities
- Problem-solving and decision-making aptitude
- Strong ethics and reliability, Proficient in MS Office
- Excellent verbal and written communication skills
- Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
- Good interpersonal skills to form effective working relationships with people at all level
- Commercial awareness and numerical skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company is offering
- High level of efficiency, productivity and organizational skills
- Administrative skills and knowledge of Bank of Gambia/ FCA rules and regulations
- A minimum of three (3) to six (6) years work experience in the industry
Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
- Strategic and ability to concentrate on the big picture
- Ability to build relationships and create a team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment
- High integrity, resilient and approachable, able to handle confidential information
- Result oriented and motivational attitude
- Leadership qualities such as resilience, transparency, dependability, vision and purpose
- Own the vision and relentlessly drive it. Also change management skills are required
- The ability to give off self and communicate effectively
If you desire to develop your career to the next level and more and can fulfill the above responsibilities
and have the necessary competencies spelt out then please forward your CV to our head of Human Resource:
hr@myzeepay.com before Friday 14th July 2023
POSITION: Onboarding Manager
This involves process driven and high-level planning to on-board Agents successfully by owning the process and getting it right and Agent ramp up quickly, adding momentum to company goals.
- Provide strategic direction to the unit by ensuring that the purpose for the is achieved
- Ensure the On-Boarding of Agents is seamless and efficient
- Responsible for ensuring that all agents are approved through the system and signed off daily
- Prepare an approval data sheet of all agents prior to on-boarding and ensure that they are signed off by leadership
- Convert all agents that have been approved on Zeeagents into active agents by calling them and showing them how to fund their wallets and which bank to use
- Maintain a register of all new agents that have purchased e-value and used
- Develop and maintain a register of all agents and monitor how they are funding their wallets
- Develop and maintain a register of all Super Agents, Master Agents and Micro Agents
- Provide afterhours support to all agents
- Ensure that all agents are branded by maintaining a database of new agents and working with marketing and channel to ensure that
- Ensure new OVAs are created subject to approval
- Develop and maintain analytics for on-boarded agents
- Set up Zeepay Gambia wallets with a completed mandate form
- Set up Master Agent user profiles on issue portal and branch set up and activation.
- Provide training for Master Agents, operations and back-office team
- Ensure Zeepay Gambia kiosks are strategically deployed
- Fleet management, servicing, insurance and maintenance of vehicles
- Maintenance of offices including insurance of building, fire certification etc.
- Responsible for all procurements including office supplies and consumables
- BSc/BA in business administration, social science or relevant field
- Outstanding organizational and time-management abilities
- Problem-solving and decision-making aptitude
- Strong ethics and reliability, Proficient in MS Office
- Excellent verbal and written communication skills
- Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
- Good interpersonal skills to form effective working relationships with people at all level
- Commercial awareness and numerical skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company is offering
- High level of efficiency, productivity and organizational skills
- Administrative skills and knowledge of Bank of Gambia/ FCA rules and regulations
- A minimum of three (3) to six (6) years work experience in the industry Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
- Strategic and ability to concentrate on the big picture
- Ability to build relationships and create a team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment
- High integrity, resilient and approachable, able to handle confidential information
- Result oriented and motivational attitude
- Leadership qualities such as resilience, transparency, dependability, vision and purpose
- Own the vision and relentlessly drive it. Also change management skills are required
- The ability to give off self and communicate effectively
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
SERVICE DELIVERY DEPARTMENT( Hiring )
POSITION: Service Delivery Manager
The job responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy as well as managing a team of people, which involves both the engagement and development of these people.
- Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
- Involve in system design, selection and play key role in the implementation of suitable systems and solutions
- Manage the overall day-to-day operational processes within the operations team
- Design, implement and manage a cohesive operational strategy and ensure operational efficiency
- Create & maintain operational budgets and financial plans
- Track and analyze metrics to determine growth opportunities and improvement areas
- Adopt a risk-based approach to proactively identify and address risks
- Interact heavily with different parts of the business
- Work hand in hand with Compliance on ever changing requirements of the FinTech industry.
- Work closely with technology, compliance and operations on clearing new products or processes.
- Meet bi-weekly with senior management in finance, technology and operations to plan IT needs to streamline our process.
- Implement efficient processes and standards
- Coordinate with customer service and find ways to ensure customer retention
- Evaluate risk and lead quality assurance efforts
- Manage the settlement and confirmation processes ensuring that all payments are confirmed and executed within defined cut-off times.
- Ad hoc projects and development work.
- Minimum of a 1st Degree in Economics or Business-related field
- Minimum 3 years working experience in banking, financial services or consumer industry a plus
- A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
- Ability to analyse data and make decisions or plan based on the outcome of the analysis
- Ability to fix processes and solve problems
- Competent with technology software
- Skilled at working effectively with cross functional teams
- Track record of delivering results managing all aspects of a product through its life cycle
- Willingness to roll up one’s sleeves to get the job done
- Knowledge about Fintech Industry (Preferred)
- Ability to manage multi-tasks simultaneously
- Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.
Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
- Strategic and ability to concentrate on the big picture
- Ability to build relationships and create a team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment
- High integrity, resilient and approachable, able to handle confidential information
- Result oriented and motivational attitude
- Leadership qualities such as resilience, transparency, dependability, vision and purpose
- Own the vision and relentlessly drive it. Also change management skills are required
- The ability to give off self and communicate effectively
If you desire to develop your career to the next level and more and can fulfill the above responsibilities
and have the necessary competencies spelt out then please forward your CV to our head of Human Resource:
hr@myzeepay.com before Friday 14th July 2023
POSITION: Service Delivery Manager
The job responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy as well as managing a team of people, which involves both the engagement and development of these people.
- Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
- Involve in system design, selection and play key role in the implementation of suitable systems and solutions
- Manage the overall day-to-day operational processes within the operations team
- Design, implement and manage a cohesive operational strategy and ensure operational efficiency
- Create & maintain operational budgets and financial plans
- Track and analyze metrics to determine growth opportunities and improvement areas
- Adopt a risk-based approach to proactively identify and address risks
- Interact heavily with different parts of the business
- Work hand in hand with Compliance on ever changing requirements of the FinTech industry.
- Work closely with technology, compliance and operations on clearing new products or processes.
- Meet bi-weekly with senior management in finance, technology and operations to plan IT needs to streamline our process.
- Implement efficient processes and standards
- Coordinate with customer service and find ways to ensure customer retention
- Evaluate risk and lead quality assurance efforts
- Manage the settlement and confirmation processes ensuring that all payments are confirmed and executed within defined cut-off times.
- Ad hoc projects and development work.
- Minimum of a 1st Degree in Economics or Business-related field
- Minimum 3 years working experience in banking, financial services or consumer industry a plus
- A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
- Ability to analyse data and make decisions or plan based on the outcome of the analysis
- Ability to fix processes and solve problems
- Competent with technology software
- Skilled at working effectively with cross functional teams
- Track record of delivering results managing all aspects of a product through its life cycle
- Willingness to roll up one’s sleeves to get the job done
- Knowledge about Fintech Industry (Preferred)
- Ability to manage multi-tasks simultaneously
- Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request. Physical Requirements:
- Ability to maintain regular, punctual attendance consistent with company policy
- Must be able to close late
- Must be prepared to avail him/ herself during the weekend when the need arises and be present in the field to provide supervision
- Strategic and ability to concentrate on the big picture
- Ability to build relationships and create a team
- Ability to multi-task, prioritized and manage time efficiently.
- Meticulous attention to details and good inter-personal skills
- Ability to work in a fast-paced environment
- High integrity, resilient and approachable, able to handle confidential information
- Result oriented and motivational attitude
- Leadership qualities such as resilience, transparency, dependability, vision and purpose
- Own the vision and relentlessly drive it. Also change management skills are required
- The ability to give off self and communicate effectively
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
COMMERCIAL DEPARTMENT( Hiring )
POSITION: Operations Analyst
To achieve ultimate customer experience through our frontline employees by providing excellent services that satisfy the needs, wants and aspirations of the customer thereby creating value for the organization.
- Monitor and ensure resolution of all partner and customer queries/requests
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing many incoming calls and emails
- • Managing customers’ accounts
- • Keeping a record of customer interaction and details of actions taken
- • Communicating with internal teams to discuss sales targets
- • Generating sales leads, building sustainable relationships where necessary
- • Reporting back on results
- • Following up on partner funding and positions, all accounts monitoring
- • Ensure customer experience and feedback is appropriately managed
- • Train and guide service delivery analyst and manage their performance on the job.
- • Pro-active engagement with internal stakeholders to reduce recurrence of issues
- • Report on all incidents in the business and keep record
- • Report on consumer complaints to Bank of Gambia
- • Implement and document all policies and procedures within the department
- • Devise and strategize on integrating regulatory policies into the departmental policies
- • Engage partners on their positions to avoid disruptions in service
- • Receive, track and communicate resolution of all escalated issues to the relevant stakeholders
- • Update product team on any irregular activity or customer feedback on all products
- • Review and ensure all daily activities are documented and filed.
- • Supervising mobile money customers and agent onboarding
- • Communicate all relevant mobile money customers and agent information to the onboarding team
- • Maintain a database of all customers of Zeepay Gambia
- • Fixing reliability issues, tracking services metrics and maintaining a strong consumer/partner relationship to ensure customer satisfaction
- • Identifying customer needs and overseeing service delivery within the business context
Physical Requirements:
- • Ability to maintain regular, punctual attendance consistent with company policy
- • Must be able to close late from work
- • Must be prepared to avail him/ herself during the weekend when the need arises.
- • High level of energy required in speaking with walk-in customers and customers over the phone.
- • BSc/BA in business administration, social sciences or relevant field
- • Outstanding organizational and time-management abilities
- • Strong ethics and reliability, Proficient in MS Office.
- • Excellent verbal and written communication as well as bilingual skills
- • Good interpersonal skills to form effective working relationships with people at all level
- • Commercial awareness and numerical skills, analytical skills and attention to details
- • Experience with and an understanding of market research and world class customer service skills
- • The ability to maintain calm under pressure
- • A thorough knowledge of the product or service the company is offering
- • High level of efficiency, productivity and organizational skills
- • Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations
- • Innovative, creating something new consumers are looking for.
- • Customer focused; provide a sense of belonging in the team
- • Ability to multi-task, prioritized and manage time efficiently.
- • Meticulous attention to details and good inter-personal skills
- • Ability to work in a fast-paced environment as well as handling irate customer
- • High integrity, trustworthy, resilient and approachable, able to handle confidential information
- • Result oriented, motivational attitude and ready to delegate
- • Full of energy to drive individual and team performance
- • Being able to be reached and easily understood
- • Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.
If you desire to develop your career to the next level and more and can fulfill the above responsibilities
and have the necessary competencies spelt out then please forward your CV to our head of Human Resource:
hr@myzeepay.com before Friday 14th July 2023
POSITION: Operations Analyst
To achieve ultimate customer experience through our frontline employees by providing excellent services that satisfy the needs, wants and aspirations of the customer thereby creating value for the organization.
- Monitor and ensure resolution of all partner and customer queries/requests
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing many incoming calls and emails
- • Managing customers’ accounts
- • Keeping a record of customer interaction and details of actions taken
- • Communicating with internal teams to discuss sales targets
- • Generating sales leads, building sustainable relationships where necessary
- • Reporting back on results
- • Following up on partner funding and positions, all accounts monitoring
- • Ensure customer experience and feedback is appropriately managed
- • Train and guide service delivery analyst and manage their performance on the job.
- • Pro-active engagement with internal stakeholders to reduce recurrence of issues
- • Report on all incidents in the business and keep record
- • Report on consumer complaints to Bank of Gambia
- • Implement and document all policies and procedures within the department
- • Devise and strategize on integrating regulatory policies into the departmental policies
- • Engage partners on their positions to avoid disruptions in service
- • Receive, track and communicate resolution of all escalated issues to the relevant stakeholders
- • Update product team on any irregular activity or customer feedback on all products
- • Review and ensure all daily activities are documented and filed.
- • Supervising mobile money customers and agent onboarding
- • Communicate all relevant mobile money customers and agent information to the onboarding team
- • Maintain a database of all customers of Zeepay Gambia
- • Fixing reliability issues, tracking services metrics and maintaining a strong consumer/partner relationship to ensure customer satisfaction
- • Identifying customer needs and overseeing service delivery within the business context Physical Requirements:
- • Ability to maintain regular, punctual attendance consistent with company policy
- • Must be able to close late from work
- • Must be prepared to avail him/ herself during the weekend when the need arises.
- • High level of energy required in speaking with walk-in customers and customers over the phone.
- • BSc/BA in business administration, social sciences or relevant field
- • Outstanding organizational and time-management abilities
- • Strong ethics and reliability, Proficient in MS Office.
- • Excellent verbal and written communication as well as bilingual skills
- • Good interpersonal skills to form effective working relationships with people at all level
- • Commercial awareness and numerical skills, analytical skills and attention to details
- • Experience with and an understanding of market research and world class customer service skills
- • The ability to maintain calm under pressure
- • A thorough knowledge of the product or service the company is offering
- • High level of efficiency, productivity and organizational skills
- • Administrative skills and knowledge of Bank of Gambia / FCA rules and regulations
- • Innovative, creating something new consumers are looking for.
- • Customer focused; provide a sense of belonging in the team
- • Ability to multi-task, prioritized and manage time efficiently.
- • Meticulous attention to details and good inter-personal skills
- • Ability to work in a fast-paced environment as well as handling irate customer
- • High integrity, trustworthy, resilient and approachable, able to handle confidential information
- • Result oriented, motivational attitude and ready to delegate
- • Full of energy to drive individual and team performance
- • Being able to be reached and easily understood
- • Strong leadership qualities such as giving and receiving feedback, transparency, emotional intelligence, patience, empathy etc.
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023
COUNTRY MANAGER (Hiring)
POSITION: Country Manager
Zeepay Ghana Limited a fast growing FINTECH is looking for an ambitious, energetic and dynamic Country Manager to join our exuberant team to help expand our client base beyond the borders of Africa while providing digital financial solutions. The role is responsible for driving sales and forming strategic business partnerships with relevant B2B clients in order to drive both transactions and volumes. You will own and execute on the vision, strategy, and day-to-day tactics that we employ to grow the business in NEW MARKET. Zeepay seeks to implement a high growth mode and we seek an individual that thinks big and is comfortable operating across functional lines to identify and execute on new growth opportunities through partner development, business development, strategic partnerships, and marketing. This leader will build operationally mature business in NEW MARKET. The Country Manager will report directly to the Board and the overall Managing Director for the business.
- Implementation of a trading strategy to ensure Zeepay is well positioned within the NEW MARKET Remittance and digital Financial Industry.
- Lead B2B acquisitions, partner, and account management strategy in European corridor.
- Building a distribution channel within the NEW MARKET Market for Zeepay Domestic Instntmny
- Spearheading and implementation of marketing campaigns, participation in international Industry shows and exhibitions, and ensuring the achievement of marketing objectives.
- Ensuring the highest level of customer service as well as after-sales care in accordance with accepted standards in the Company.
- Market research, competition monitoring, product analysis, customer satisfaction surveying
- Study Emerging Markets and work with finance, strategy and analytics, and data science teams to define and measure success of the business within the European market.
- Focus on building a robust system which takes into account the operational processes and compliances to industry trends relevant to the seamless running and success of the business in the NEW MARKET.
- Excellent presentation skills with the ability to express thoughts logically and succinctly
- Entrepreneurial drive and demonstrated ability to take ownership and achieve stretch goals in an innovative and fast-paced environment.
- Experience with presenting to and influencing at all levels within a large, cross-functional organization.
If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com before Friday 14th July 2023