Zeepay - Careers

Join Us

Working at Zeepay opens you up to many opportunities and learning experiences that will propel you to greater heights in your career.
Zeepay supports Sustainable Development Goals (SDG) 3 and is considered a Financial Inclusion Company positioned to improve last mile access. Being at Zeepay would give you the unique chance to contribute to these goals.
To join our young, hardworking and dynamic team, please explore our career page.

DEPARTMENTS

PRODUCTS & SALES

POSITION: Zonal Heads (Swedru & Koforidua)

The job purpose is to acquire, build, expand, incentivize, and effectively manage a network of Mobile Money Agents across the territory.

Responsible for the effective acquisition and management of Zeepay agents’ network.
Effectively build and manage agent network to help Zeepay build brand awareness, educate customers and meet system-wide liquidity demands.
Help build confidence among users through agent’s training in diverse ways to deliver positive customer experiences.
Identify the ways the operator, Zeepay can safeguard its agent network from being abused.
Collaborate effectively and regularly with the operator to ensure agents are liquid.
Responsible to ensure always that agents are easily identified by customers and help build brand awareness for the service.
Responsible for agents adhere to Zeepay branding standards by providing the appropriate collaterals as well as regular visits to ensure these standards are met.
Provide a manual for agents that includes step-by-step for each instruction for each transaction type.
Monitor on regular basis their adherence to prescribed business processes and provide additional training as needed.
Responsible for working with marketing teams to execute campaigns
Regularly submit reports on field operations to Line Manager in the right form and at the right time.
Collaborate with the marketing team in the field to monitor agents’ activities including strict compliance to rules, regulations and processes.
Make periodic proposals to design incentive package for very productive agents.
Ensure that Agent on-boarding process/TAT are seamless, fast and meet the brand promise
Continuously look for ways to improve service delivery and offerings to agents and consumers
Develop Agent’s visit schedule and spend time with them to ensure that service availability is optimal
Must be willing to work for long hours, weekends and holidays to keep the whole ecosystem active. Duties are not limited to what is stated above as you will be required to perform other duties when the business demands you to.

Proficient in MS Office
BSc/BA in business administration, social studies or marketing
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Excellent presentation abilities
Excellent verbal and written communication and report writing skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness, analytical and numerical skills
Good customer service skills
Proven experience as efficient field sales and service officer
Knowledge in marketing as well as managing customer relationship effectively with little turnover
Broad knowledge in Regulatory Compliance pertaining to mobile money transactions and services will required
Two to three years of experience as Territory Officer or related in a position is ideal

If you desire to develop your career to the next level and more and can fulfill the above responsibilities and have the necessary competencies spelt out then please forward your CV to our head of Human Resource: hr@myzeepay.com not later than Friday 3rd June 2022.

JOIN OUR TEAM IN BARBADOS

HEAD OF RISK AND COMPLIANCE

POSITION: HEAD OF RISK AND COMPLIANCE (To Be Stationed in Barbados)

The job purpose is to acquire, build, expand, incentivize and effectively manage a network of Mobile Money Agents across the territory.

Responsible for the effective acquisition and management of Zeepay agents’ network.
Effectively build and manage agent network to help Zeepay build brand awareness, educate customers and meet system-wide liquidity demands.
Help build confidence among users through agent’s training in diverse ways to deliver positive customer experiences.
Identify the ways the operator, Zeepay can safeguard its agent network from being abused.
Collaborate effectively and regularly with the operator to ensure agents are liquid.
Responsible to ensure always that agents are easily identified by customers and help build brand awareness for the service.
Responsible for agents adhere to Zeepay branding standards by providing the appropriate collaterals as well as regular visits to ensure these standards are met.
Provide a manual for agents that includes step-by-step for each instruction for each transaction type.
Monitor on regular basis their adherence to prescribed business processes and provide additional training as needed.
Responsible for working with marketing teams to execute campaigns
Regularly submit reports on field operations to Line Manager in the right form and at the right time.
Collaborate with the marketing team in the field to monitor agents’ activities including strict compliance to rules, regulations and processes.
Make periodic proposals to design incentive package for very productive agents.
Ensure that Agent on-boarding process/TAT are seamless, fast and meet the brand promise
Continuously look for ways to improve service delivery and offerings to agents and consumers
Develop Agent’s visit schedule and spend time with them to ensure that service availability is optimal
Must be willing to work for long hours, weekends and holidays to keep the whole ecosystem active. Duties are not limited to what is stated above as you will be required to perform other duties when the business demands you to.

Proficient in MS Office
BSc/BA in business administration, social studies or marketing
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Excellent presentation abilities
Excellent verbal and written communication and report writing skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness, analytical and numerical skills
Good customer service skills
Proven experience as efficient field sales and service officer
Knowledge in marketing as well as managing customer relationship effectively with little turnover
Broad knowledge in Regulatory Compliance pertaining to mobile money transactions and services will required
Broad knowledge in sales principles.
Two to three years of experience as Territory Officer or related in a position is ideal

Apply

HEAD OF OPERATIONS

POSITION: HEAD OF OPERATIONS (To Be Stationed in Barbados)

The job purpose is includes managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy as well as managing a team of people, which involves both the engagement and development of these people.

Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
Involve in system design, selection and play key role in the implementation of suitable systems and solutions
Manage the overall day-to-day operational processes within the operations team
Design, implement and manage a cohesive operational strategy and ensure operational efficiency
Create & maintain operational budgets and financial plans
Track and analyze metrics to determine growth opportunities and improvement areas
Adopt a risk-based approach to proactively identify and address risks
Ability to fix processes and solve problems
Competent with technology software
Interact heavily with different parts of the business
Work hand in hand with Compliance on ever changing requirements of the FinTech industry.
Work closely with technology, compliance and operations on clearing new products or processes.
Meet bi-weekly with senior management in finance, technology and operations to plan IT needs to streamline our process.
Implement efficient processes and standards
Coordinate with customer service and find ways to ensure customer retention
Evaluate risk and lead quality assurance efforts
Manage the settlement and confirmation processes ensuring that all payments are confirmed and executed within defined cut-off times.
Building and optimizing scalable processes to prepare the company for hyper-growth (e.g., BAU processes and partnerships
Ad hoc projects and development work.

Planning/execution skills
Minimum of a 1st Degree in Economics or Business-related field
Minimum 5 years working experience in banking, financial services, or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Deep understanding of regulatory and compliance needs in product development critical and should be able to develop relationships with regulatory team
Entrepreneurial with high business acumen
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Ability to create wireframes and process flows to convey ideas
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)s
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Apply

HEAD OF COMMERCIAL

POSITION: HEAD OF COMMERCIAL (To Be Stationed in Barbados)

The job purpose is to facilitate growth and increase sales by developing a comprehensive marketing plan that will promote brand recognition and help the organization gain a competitive advantage. Additionally, to be responsible for activities in an organization that have to do with creating, communicating, and delivering offerings that have value for customers, clients, and business partners.

Overseeing the development and placement of the creative elements that position the company in the marketplace
Researching and assessing the market and the company's position in it.
Supervising or collaborating with sales to turn marketing insights into sales
Directing the company's public relations efforts or working in conjunction with internal and external public relations teams to create a coordinated message.
Set marketing goals and objectives
Plan, implement and manage marketing strategy
Contribute to the overall growth of the company
Review and manage content marketing strategy
Determine KPIs for the marketing department
Keep the marketing budget in check
Track KPIs on a regular basis and present reports
Work with sales and development and customer success teams
Create and present the annual marketing plan and strategy
Use data and reports to make evidence-based decisions
Analyze company's marketing strategy and suggest improvements
Attend marketing conferences and educational programs
Design, plan and execute effective marketing campaigns

Strong leadership skills
Excellent communication skills, both written and verbal
Proven understanding of data analysis tools
Ability to lead in a constantly evolving environment
Experience working with various marketing tools relating to market research, data analytics, website development, product branding, visual communication software, written communication, and public relations
Proven ability to design and coordinate marketing campaigns across traditional and modern channels
Expert in digital and social media marketing

Apply

PRODUCTS MANAGER MOBILE MONEY

POSITION: PRODUCTS MANAGER MOBILE MONEY (To Be Stationed in Barbados)

The job purpose is to assist craft and execute on the company’s product vision to provide friction-free financing to marketplace sellers and individuals. Additionally to be part of our “product engine” that drives product strategy and guides our platform through the entire product lifecycle.

Gain a deep understanding of customer experience, identify and fill product product gaps and generate new ideas that improve customer experience.
Translate product strategy into detailed requirements and prototypes.
Work closely with technology teams to deliver with quick time-to-market and optimal resources.
Drive product launches including working with business stakeholders, executives, and other product management team members.
Act as product evangelist to build awareness and understanding of the product.
Represent the company by meeting customers to solicit feedback on company product and support services.
Constantly be on the lookout for ways to improve the current system, discover issues and deliver better value to the customer
Opportunity to work on cross-functional projects outside of internal operations, expanding into other areas of the Payablility platform
Accountable for performance throughout the entire product life cycle
Connect and network with relevant stakeholders in the inclusive banking space globally and locally.
Attend all relevant stakeholder meetings on Financial Inclusion locally and international where budget supports
Identify key fund raising partners and connect to assist in fund raising for Zeemoney, proposal writing and timely submissions, identify RFP opportunities with bi-lateral and multi-lateral agencies
Collect, review and analyse data on financially excluded persons, the players within the industry, banks, non-banks, mobile financial services providers and other relevant players for decision making.
Must be able to articulate the direction of financial inclusion, understand strategy and what direction to take within that space, coordinate agency and branchless banking opportunities and identify strategic third parties within the Multi-lateral and Bi-Lateral segment for valuable partnerships
Build relationships with key segments of the economy that has relevant transactions with bottom of pyramid
Be the face of Zeepay in the realm of Financial Inclusion, seek to be an expert in policy, direction, data analysis and strategic thinking
Identify opportunities to render services on behalf of donor agencies that require cash out services to the bottom of pyramid and vulnerable class of society for a fee.
Work with Strategy and business development teams on how to penetrate the market of funding, identify key players within Private Equity, Venture Capital and Social Impact.
Grow customer wallet franchise with other global players for increased visibility for Zeepay, and ensure regulatory and legal compliance at all times with FATF, build relationships with International Remittance partners for connectivity and understand what is going on within that sector of the economy globally and locally
Support product and service deployment from time to time, and other activities not directly related to job description but requested by supervisors.
Generate periodic reports and statistics for relevant key stakeholders internally and externally
Report to EXCO on fund raising and other relevant activities from time to time

Minimum of a 1st Degree in Economics or Business related field
Minimum 5 years working experience in banking, financial services or consumer industry a plus
A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
Ability to analyse data and make decisions or plan based on the outcome of the analysis
Skilled at working effectively with cross functional teams
Track record of delivering results managing all aspects of a product through its life cycle
Willingness to roll up one’s sleeves to get the job done
Knowledge about Fintech Industry (Preferred)
Ability to manage multi-tasks simultaneously
Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Apply

ONBOARDING MANAGER

POSITION: ONBOARDING MANAGER (To Be Stationed in Barbados)

The job purpose involves process driven and high-level planning to on-board Agents successfully by owning the process and getting it right , thus adding momentum to company goals.

Provide strategic direction to the unit by ensuring that the purpose for the is achieved
Ensure the On-Boarding of Agents is seamless and efficient
Responsible for ensuring that all agents are approved through the system and signed off daily
Prepare an approval data sheet of all agents prior to on-boarding and ensure that they are signed off by leadership
Convert all agents that have been approved on Zeeagents into active agents by calling them and showing them how to fund their wallets and which bank to use
Maintain a register of all new agents that have purchased evalue and used
Develop and maintain a register of all agents and monitor how they are funding their wallets
Develop and maintain a register of all Super Agents, Master Agents and Micro Agents
Provide afterhours support to all agents
Ensure that all agents are branded by maintaining a database of new agents and working with marketing and channel to ensure that
Ensure new OVAs are created subject to approval
Develop and maintain analytics for on-boarded agents
Set up Zeemoney wallets with a completed mandate form
Set up Master Agent user profiles on issue portal and branch set up and activation.
Provide training for Master Agents, operations and back-office team
Ensure Zeemoney kiosks are strategically deployed
Fleet management, servicing, insurance and maintenance of vehicles
Maintenance of offices including insurance of building, fire certification etc.
Responsible for all procurements including office supplies and consumables

BSc/BA in business administration, social science or relevant field
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Strong ethics and reliability, Proficient in MS Office
Excellent verbal and written communication skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness and numerical skills
The ability to maintain calm under pressure
A thorough knowledge of the product or service the company is offering
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Barbados / FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry

Apply

SERVICE DELIVERY MANAGER

POSITION: SERVICE DELIVERY MANAGER (To Be Stationed in Barbados)

The job purpose is to achieve ultimate customer experience through our frontline employees by providing excellent services that satisfy the needs, wants and aspirations of the customer thereby creating value for the organization.

Monitor and ensure resolution of all partner and customer queries/requests
Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Managing many incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Reporting back on results
Following up on partner funding and positions, all accounts monitoring
Ensure customer experience and feedback is appropriately managed
Train and guide service delivery analyst and manage their performance on the job.
Pro-active engagement with internal stakeholders to reduce recurrence of issues
Report on all incidents in the business and keep record
Report on consumer complaints to Bank of Ghana
Implement and document all policies and procedures within the department
Devise and strategize on integrating regulatory policies into the departmental policies
Engage partners on their positions to avoid disruptions in service
Receive, track and communicate resolution of all escalated issues to the relevant stakeholders
Update product team on any irregular activity or customer feedback on all products
Review and ensure all daily activities are documented and filed.
Supervising mobile money customers and agent onboarding
Communicate all relevant mobile money customers and agent information to the onboarding team
Maintain a database of all customers of Zeemoney
Fixing reliability issues, tracking services metrics and maintaining a strong consumer/partner relationship to ensure customer satisfaction
Identifying customer needs and overseeing service delivery within the business context

BSc/BA in business administration, social sciences or relevant field
Outstanding organizational and time-management abilities
Strong ethics and reliability, Proficient in MS Office.
Excellent verbal and written communication as well as bilingual skills
Commercial awareness and numerical skills, analytical skills and attention to details
The ability to maintain calm under pressure
A thorough knowledge of the product or service the company is offering
High level of efficiency, productivity and organizational skills
Administrative skills and knowledge of Bank of Barbados / FCA rules and regulations
A minimum of three (3) to six (6) years work experience in the industry
Documentation skills - Read, write
Commercial awareness and numerical skills
Ability to maintain regular, punctual attendance consistent with company policy
Must be able to close late from work
Must be prepared to avail him/ herself during the weekend when the need arises.
Must be able to talk, listen and speak clearly to all stakeholders

Apply

CHANNEL SPECIALIST

POSITION: CHANNEL SPECIALIST (To Be Stationed in Barbados)

The job purpose is to conceptualize the relevant strategies to drive transactions at point of sale. This includes, identifying the relevant partners that are in alignment with Zeemoney and its customers vision and purpose. Additionally, the role requires that you work with Merchants to develop trade promotions that would increase transaction volumes and revenues at point of sale.

Maintain end to end program management responsibility for individual Emerging Payments merchant. You will work closely with Distribution, and Operations team to define and continue to refine strategic roadmap, demand management, staffing, and budgeting for growth and shall be responsible for working with Operations to ensure Merchant settlement is done on time.
Be responsible for Balance Sheet and Profit and Loss, including meeting monthly targets agreed at the start of the year.
Ensure that Agent on-boarding programs are seamless and fast and meets the brand promise. Continuously look for ways to improve service delivery and offering to Agents and consumers. Work with the internal support team ensure that the Zeemoney brand promise of speed is not comprised at all times.
Identify strategic partners to run trade promos to increase Merchant & Agent sales and product adoption. Responsible for working with marketing teams to design the best campaigns and execute.
Monitor trade promo performance, take feedback and share with the support teams for product improvement.
Monitor Merchant & Agent performance and advice on a periodic basis. Develop Merchant & Agents visit schedules and spend time with Merchants & Agents to ensure that service availability is optimal, give Merchants feedback and take same.
Be responsible for planning training and re-training programs for Merchant and work with the relevant Operations team to execute.
Be responsible for working across the internal and external client organizations to identify, document and prioritize needs, and support a cross-functional team to develop new feature-sets in the evolution of the payment platforms.

• Minimum of a 1st Degree in Economics or Business-related field
• Minimum 3 years working experience in banking, financial services or consumer industry a plus
• A good understanding of balance sheet, a good sense of liability distribution in banking necessary and its importance on the balance sheet. Strong burden for profitability critical and must be able to demonstrate that burden
• Ability to analyse data and make decisions or plan based on the outcome of the analysis
• Skilled at working effectively with cross functional teams
• Track record of delivering results managing all aspects of a product through its life cycle
• Willingness to roll up one’s sleeves to get the job done
• Knowledge about Fintech Industry (Preferred)
• Ability to manage multi-tasks simultaneously
• Demonstrate a keen sense of ability to listen and ask probing questions to obtain data needed for request.

Apply

COMPLIANCE ANALYST

POSITION: COMPLIANCE ANALYST (To Be Stationed in Barbados)

The job purpose is to be responsible for performing background and operational support duties in relation to customer due diligence (CDD), collection of required documentation and information on partners (domestic, remittance and bank) and providing general support for the Compliance Department as directed. Additionally decrease threats to the business operations and financial stability as well as reduce compliance and reputation risk

Review and approve onboarding set-up I compliance with KYC requirements..
Review of prospective Remittance Partner Due diligence and documentation.
Review of prospective domestic partner Due Diligence and documentation.
Perform business to business annual compliance.
Review and approve agent wallet setups in compliance with KYC requirements.
Complete third-party due diligence being done in the company.
Assist with the preparation of monthly onboarding report.
Review and approve prospective supplier’s wallet setups in compliance with KYC requirement.
Review and approve prospective merchant wallet setups in compliance with KYC requirements.
Screening of all relevant legal and natural persons against relevant international databases eg OFAC.
Collection and analysis of all CDD relevant documentation delivered by the relevant partners.
Ensures all client reviews materials are in place and completed.
Support and monitor the timely and accurate execution of client and internal requests.
Prepare and enhance due diligence report and other analytic reports as necessary.
Review of partner due diligence.

• BSc/BA in Finance or Accounting, Social Studies or relevant field or ACI or ICAG
• Outstanding organizational and time-management abilities
• Problem-solving and decision-making aptitude
• Strong ethics and reliability, Proficient in MS Office
• Excellent verbal and written communication skills
• Good interpersonal skills to form effective working relationships with people at all level
• Commercial awareness and numerical skill.

Apply

PRODUCTS ANALYST

POSITION: PRODUCTS ANALYST (To Be Stationed in Barbados)

The job purpose is to provide data, analytical and research support to the department to achieve its overall strategic sales objectives.

• Assess and research on industry to determine potential partners for consideration.
• Develop a target market list for portfolio and build a moving pipeline.
• Periodic calls to prospective clients (KPI)
• Attack and convert Target market list to operational clients on portfolio.
• Manage portfolio; existing and new clients/partners.
• Liaise with compliance to execute Due Diligence process ahead of partner onboarding and signoff.
• Ensure timely integration of partner platforms and Zeepay platforms with operations.
• Liaise closely with Service Delivery to onboard new clients and ensure efficient support on product.
• Ensure operational processes are carried out for all partner activities and agent activities i.e., statement of Affairs (SOA)s, reconciliations, and account set-ups branches etc., and settlements are carried out efficiently and timely.
• Carry out training for merchants and partner on the use of the Zeepay Portal and e-value trading.
• Ensuring branding activities are carried out according to company strategy.
• Working closely with agent on-boarding team to ensure all agent set ups is completed as per existing SLA.
• Monitor and track Zeemoney branch and kiosk activity.

• BSc/BA in Finance or Accounting, Social Studies or relevant field or ACI or ICAG
• Outstanding organizational and time-management abilities
• Strong ethics and reliability, Proficient in MS Office
• Excellent verbal and written communication skills
• Good interpersonal skills to form effective working relationships with people at all levels.
• Commercial awareness and numerical skill.
• Must have at least 1 year experience in a related field.

Apply

OPERATIONS ANALYST

POSITION: OPERATIONS ANALYST (To Be Stationed in Barbados)

The job purpose is to provide operational support to the Operations Department by ensuring that various reconciliation activities are performed regularly to prevent financial statement errors and check fraud.

Be informed on all changes to products and services, rules, and regulations to ensure accurate reconciliation and processing of documents.
Responsible for performing hourly Remittance Reconciliation and submission for sign-off on daily basis.
Responsible for performing full day Remittance Reconciliation and submission for sign-off on daily basis
Responsible for Mobile Network Operators (MNO) OVA reversal to partner reconciliation and report updates.
Perform the duties of filing, photocopying, typing basic information and modifying established spreadsheets to provide administrative support to department.
Ensure deadlines are met according to the risk / severity of policies, procedures and service level agreements.
Responsible for VISA card reconciliation.
Responsible for Corridor reconciliation.

BSc/BA in business administration, social studies or relevant field; further training will be a plus
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Strong ethics and reliability, Proficient in MS Office
Excellent verbal and written communication skills
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Good interpersonal skills to form effective working relationships with people at all level
Commercial awareness and numerical skills

Apply

COMPLIANCE ANALYST (REGULATORY)

POSITION: COMPLIANCE ANALYST (To Be Stationed in Barbados)

The job purpose is to provide support to the Head of Risk and Compliance to ensure the compliance of all company policies and procedures, the regulatory requirements of the Central Banks of Ghana, Uganda, and National Bank of Rwanda as well as periodic compliance reporting to the appropriate bodies.

Conduct due diligence on prospective clients and serve as liaison between regulator and the business
Assist to create, maintain, implement and update the policies and procedures to be followed by the company.
Assist Head of Riskcom to train staff on Anti-Money Laundering annually.
Prepare and submit regulatory reports on monthly basis.
Submit regulatory reports to Financial Conduct Authority (FCA) regularly.
Liaise with lawyers on legal matters affecting the company.
Assist in the review and evaluating of company procedures.
Provide support to the Regulatory Setup in other countries and manage multiple priorities and ensure quality work and high standards.
Assist with the review of internal agreements for clients.
Set up clients on platform for integration.
Maintain regulatory licenses for Ghana.
Assist Head of Risk & Compliance to lead related audits and own remediation of any findings with all regulatory obligations.
Assist to ensure Zeemoney operations are following compliance matters.
Support and advice the business leads on compliance matters.
Maintain an up-to-date high-level knowledge and understanding of internal policies and procedures including compliance, prevention of Money laundering, Financial Crime, Bribery and Corruption and conflicts of Interest.

BSc/BA in business administration, social science, or relevant field; further training will be a plus.
Outstanding organizational and time-management abilities.
Problem-solving and decision-making aptitude.
Strong ethics and reliability, Proficient in MS Office.
Excellent verbal and written communication skills.
Ability to compile and interpret statistical data and communicate it in a professional and understandable manner.
Legislation that applies to the business in Barbados including Company code.
Guidelines and regulations relevant to the business.
Relevant Barbadian Legislations pertaining to the business.
Knowledge in risk assessment.
Good interpersonal skills to form effective working relationships with people at all levels.
Commercial awareness and numerical skills.
Experience of 1-3 years required

Apply

SERVICE DELIVERY ANALYST

POSITION: SERVICE DELIVERY ANALYST (To Be Stationed in Barbados)

The job purpose is to support to the Service Delivery Unit in developing and implementing service delivery initiatives to achieve positive customer experience as they process their transaction through Zeemoney

Transaction monitoring to tract efficiency
Start-to-end issue identification, logging and resolutions
Detail and accurate record keeping of day-to-day activities
Filing of all relevant reports within the department
Execute and document net promoter and customer satisfaction surveys
Documenting and escalating all incidents within the department
Responding to all queries within specified SLAs
Regularly update KYC database
Actively onboard subscribers to the Zeemoney mobile service
Execute all policies and procedures relating service delivery
Comply with all regulatory requirements in the delivery of service to customers.
Respond and find solution to all customers’, partners’ and agents’ complaints and queries.
Maintain a database of all customers, agents and partners

BSc/BA in business administration, social science or relevant field
Outstanding organizational and time-management abilities
Problem-solving and decision-making aptitude
Strong ethics and reliability, Proficient in MS Office
Excellent verbal communication skills
Good interpersonal skills to form effective working relationships with people at all level
Service excellence and customer focused
A minimum of one (1) experience in a related field

Apply

If you feel convinced and confident that you meet all the above requirements, you are eligible to apply by Wednesday 18th May 2022 to hr@myzeepay.com Only shortlisted candidates will be contacted.